My Caller ID is Displaying Incorrectly

If your prospects are telling you that your caller ID is showing up as coming from another country or is only showing the area code, there's a simple reason why. Whether you're using Regional ID or just using a standard Caller ID, this is almost always a minor formatting error in either the Caller ID or Return Number.

Caller ID and Return Number both need to be formatted in the same way: with a 1 in front and with no punctuation or special characters:

For example: without formatting in this way, a 916 Caller ID could potentially display as coming from India (Country Code +91). 

Punctuation in the Return Number can cause Regional ID to display a local area code to the prospect without a full phone number - definitely not the effect you're looking for! Removing the punctuation and making sure to put the 1 in front of the Return Number will clear up any issues you have there.

Note: If your Caller ID is a phone number from outside the US or Canada, add a + in front of the phone number to ensure correct parsing.

For more information on Caller IDs and Return Numbers, check out our Denali Caller ID and Return Number Guide.