Implementation || Project Resources Required

It is important to ensure the right resources are available throughout the various implementation phases.

Please review the resources required and be prepared to provide names and contact information for each role.

Resource	Responsibilities
Executive Sponsor	Internal champion for DialSource Achieve buy-in with key stakeholders
Project Manager	Single point-of-contact for project Establish clear objectives and measure of Success Identify and coordinate client project team Select pilot go-live users Schedule training for Admin, Mr, Rep/Agent
CRM Administrator	Deploy package for Install or Upgrade Enable Denali for Users through call centers Establish configuration user in DS Management
Denali Administrator	Configure and manage DS dispositions DS Campaign and cadence management Manage post-call automation via SFDC process builder
Process Owner	Provide an outline of the current process Clarifying current challenges and pain points to improve upon Build specific test cases for a unique business process
Testing Team	Validate HPE use case and complete baseline testing
Telephony Export	Provide detail regarding current infrastructure Clarify telephony provider and act as a liaison
Network Expert	Provide detail regarding current infrastructure Clarify internet provider and act as liaison
Training Consultant	Review Dialsource training with CSM and Provide end-user training
Reporting Analyst	Help to build and configure reports to drive objective attainment and user adoption