User Recording Management is where users can manager their incoming and outgoing voicemail greetings. It's located in the first subtab of the main DS User tab in Salesforce, with the icon that looks like a microphone:
It can also be located in the DS Recordings tab for clients who use that tab.
There are multiple sections in the Recordings Management tab. Voicemail Drop-In allows you to record a message to leave on a prospect's answering machine.
Voicemail Greetings are used for Inbound. An inbound caller will hear your Voicemail Greeting if you aren't able to answer the call and it goes to voicemail. If you have your own inbound line, you'll need to record one of these:
Inbound Greetings are also used for Inbound. This greeting will be played for an inbound caller before they hear the hold music. If you have an inbound line, you'll want to record one of these as well.
Creating a New Recording
To create a new recording, first, connect to Denali by clicking the “Connect’ button. Next, navigate to the DS Recordings tab in Salesforce. Then, scroll to the “New Recording” section at the bottom of the screen. Give the recording a name select the appropriate type from the drop-down menu:
Once you click the Submit button, you’ll receive a prompt through your phone: “Please leave your message after the tone. When finished, hang up or press the pound key.”
Note: Both hanging up and pressing # will save your recording, but we recommend pressing # so that your Denali connection won’t end.
Record your message the way you want it to sound when your client hears it.
After saving your recording, refresh your page and your new recording will appear in the appropriate section.
Once you have a recording in Denali, you can listen to it to make sure it sounds perfect! To listen to a recording, connect to Denali and click the “Play” button. The recording will play through your phone. To delete a recording, check the box on the left and click the “Delete” button. To mark a non-Global recording as Global (or to mark a Global recording as non-Global), check the box on the left and click “Toggle Global Flag.”
To rename a recording, double click the name, enter the new name, and press Enter to save the new name.
A recording that’s marked “Global” will be available to all users at your company. A recording that is not marked Global will only be available to the person who recorded it.