How to Make a Call

Connect Denali

 To connect to Denali, click the red "Disconnected" to open the menu and click "Connect." Your phone will ring - answer it! Now you're connected, and will remain connected until you end your session.  You can end your session by hanging up your phone or by selecting "Disconnect" from the dropdown menu.

Now that you're connected, let's go over the different ways you can make calls.

Click to Dial

To place a call via Click to Dial, connect to Denali and click any phone number with a green phone icon next to it. This can be done from anywhere in Salesforce where you see the green phone icon. 

 Queues and Campaigns

The real power comes from being able to dial numbers from a specified list.  Follow the links here tp learn more about Queues (your personal lists) and Campaigns (group accessible lists).

Bad Number Notification

If a call can't be completed at the time it's placed - either because the number is disconnected, because it returned a busy signal, or any other reason - you will hear a message stating, "We're sorry, your call could not be completed as dialed." Since this could indicate a busy signal, it's worth trying back at a later time. If you get the same message more than once, it's likely a disconnected number, but you can always contact support for confirmation.