A Disposition corresponds to the outcome of the call. Each company’s Dispositions are customized to fit their specific process. The Disposition is the last thing you should select to complete the call process. It will log the call with the outcome and perform pre-determined automation within Salesforce. It will also send you on to your next call (if connected to a Campaign) or send you back to the ready state (if using Click to Dial or Queues).
Dispositions After Session Disconnect
Typically, you’ll want to disposition the final call of your dialing session before ending your session. However, we’re all human and make mistakes sometimes. If you forget and hang up your phone before selecting a disposition for your last call, the call will remain under the label "Calls To Disposition."
If you only have one call remaining to disposition, it will be selected by default, and you'll be able to select a Disposition.
If your organization has Call Waiting enabled, you may have up to two Calls to Disposition at a given time. In this case, the selected call will be highlighted in blue. Select a call by clicking on it, then select the correct Disposition for the call.