Good morning, Denali users. The development team is detecting an elevated rate of users not being able to accept an inbound offer. Calls are not lost and are delivered to the next agent in the queue. The development team is currently at work on a fix and anticipates the fix should be live in approximately an hour.
UPDATE 8:45am: the fix is live on the entirety of the system. The team is monitoring the metrics live and is seeing a marked improvement. We will continue to monitor the situation.