All voicemail and call recordings stored within your organization can be reviewed, deleted, and the global flag toggled here. It's located in the first subtab of DS Admin, under the icon that looks like a microphone. You're not able to record new messages here, though - that's done in the DS User tab.
In this tab you can
We offer the option to automatically export recordings to your own Amazon Web Services bucket. This feature must be enabled by a member of the Dialsource Support or Implementation teams. Once enabled, the menu for External Storage will appear below the main Account Recording Management settings.
Fill in the fields with the appropriate values that correspond to your AWS Bucket and click Save, then make a test call to ensure that the recordings are being exported correctly.
We also offer additional encryption for your recording files. Like the external storage, this feature must be enabled by a member of the Dialsource Support or Implementation teams. Once enabled, the menu for Encryption will appear.
Simply toggle the switch, enter your encryption key, and click Save to enable recording encryption. With recordings encrypted, you'll see a loading bar before playing each encrypted recording:
Note: Be sure to store your encryption key somewhere safe. If you disable encryption or change the encryption key, you will lose access to all encrypted recordings. The DialSource team will not be able to recover them.