Update 4:25 PM Pacific: The engineers are still investigating. At this time we believe that an automated process inside one of our infrastructure components caused a restart that momentarily blocked network access to the database systems, causing connection requests to queue up. The load required to process the backup resulted in services being unavailable until the load returned to normal. This automated process runs infrequently, has not caused an issue before, and there is no danger of it running again in the immediate future. We continue to monitor and will have a more detailed update when we have more certainty about the cause and the final fix.
Update 11:17 AM Pacific: At 9:54 AM a database issue prevented a number of systems from operating properly. The database issue was recovered quickly, but the backlog of requests took some time to clear. Services were back up at 10:03 AM Pacific. The cause is still under investigation.
Initial post 10:06 AM Pacific: Good morning, Denali users. The DialSource Development team has identified a system issue that can cause interference with the user interface. Symptoms can include failure to load properly or button clicks not responding. The team has reported that the initial issue has already recovered, but they are continuing to monitor the situation closely and are investigating the cause.