10:05 AM Pacific: DialSource engineering has identified the issue and is fixing it now. A customer added a new phone number and accidentally configured it to ring several thousand agents at a time. This caused an elevated error rate, but those errors were isolated to that one customer. No other customers were affected.
10:00 AM Pacific: We are seeing an elevated error rate in some DialSource components. End user impact is not yet known. DialSource engineering is investigating.