[New - Early Access] Ability to add Salesforce fields to a disposition. Almost any field on any object can be added to collect additional data when you disposition a call. The existing Salesforce data validation rules are enforced on these fields, and additionally, you can choose to make the completion of some or all fields required before an agent dispositions a call. This feature is already generally available on Microsoft Dynamics.
This feature is an Early Access feature and will be made generally available in the coming weeks. Speak to your Customer Success Manager if you are interested in enabling this Early Access in your production organization. For more details on this feature, see the Agent and Admin Disposition Fields documentation.