[New] Disposition Fields allow managers to attach CRM fields to a disposition to allow agents to collect additional information while completing a call. Fields follow CRM validation rules and are saved immediately. More use cases and documentation links are in our blog.
[New] Campaign Schedules allow managers to set start and end times for campaigns, and link campaigns to each other, helping sales agents constantly focus on the next best action. Read the blog post to see how it works.
[New] Callback Tasks allow an agent to set a date and time to call a contact, and removes the contact from campaigns until after the callback. Useful for when a customer asks for a call back after a certain time or day. The blog has more details.
[New] Support for overriding Do Not Call and call recycle time blocks when adding a user to a call via Click to Dial. Previously if adding a call using Click to Dial call triggered a call block, DialSource did not present the agent the option to override the call block, even if the call block is configured to be overridable. This change gives adding a call via click to call the same call block override tools that you see on all your other calls. (180328,259121,267968,273370,274499,302610)
[Change] Campaign Schedulers now base the timezone of the agent and lead using their phone number instead of the timezone setting of the agent’s browser.
[Fix] Hangup on Disposition does not work for inbound phone calls. The call is dispositioned, but must be hung up manually.
[Fix] When searching for reports in campaigns, symbols and other non-alphanumeric characters in your search results in an error. (501609)
[Fix] In instances where a voicemail transcription results in no cost (usually because the message has no content and we were unable to transcribe it), the voicemail is not delivered until DialSource manually delivers it.
[Fix] It is possible for an agent to connect twice, establishing two calls. When this happens, one or more channels of audio from one call can end up in the other call. This can lead to a situation where the agent is in one call and the party they called is in another so they cannot hear each other. (475357,493254)
[Fix] In rare cases, an agent is unable to hang up a call without disconnecting from DialSource entirely. (435364,505472)