Good morning, Denali users. Earlier this morning, DialSource Engineering identified an issue with logging call recordings and Recording IDs to CRM. All calls that were configured to be recorded were still recorded, but we were not logging the link to the recording to the Task or DSA record. This issue started occurring yesterday morning for a small portion of calls; by the afternoon all calls were affected.
The underlying issue has been resolved. We are now in the process of updating all recordings to log them to your CRM. It may take up to 24 hours for the recording links to appear. Recordings for calls that were placed after the fix went live are confirmed to be logging correctly.
If any calls are still missing their recordings after 24 hours have passed, please contact support for further assistance.
UPDATE 3/26/20: The development team has identified additional steps they need to take in order to ensure all recordings log correctly. Completing these steps is projected to take an additional day and the current ETA for full logging is now tomorrow.