[FIX] Group Ring was not working working as expected. All groups (Primary as well as Failover groups) would ring at the same time. This has been fixed. Group Ring will now ring only the Primary group and upon no pickup ring to the Failover group. Individual agent assignment will not work in this scenario, agents (even a single agent) must be assigned to a group. (705045, 627578, 702379)
[FIX] Failover groups assigned to a single agent would not ring the agent. This has been fixed.