Good morning, Denali users.
Our telecom team has identified an issue with a vendor our system relies upon that is causing packet loss on inbound calls. This can cause degraded audio quality (such as choppiness or low volume) and latency. The team has engaged the vendor and is pushing for a resolution as quickly as possible. The vendor is currently investigating.
Update July 23, 7am Pacific Time: Development and the vendor have been working closely on a resolution. In the meantime, Development has already been working on a workaround that will allow them to circumvent the vendor.
Update 9:30am Pacific Time: Development has completed the workaround and will be deploying it shortly.