Network Service Advisory July 22, 2020

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    Joel Mayer

    We have paused the campaigns from auto refreshing, and until Salesforce resolves this issue all campaign refreshes will fail, including manual refreshes.  So, please avoid manual refreshes until this is patched.

    We are watching this very closely and will restart the campaign auto refresh once the issue is resolved.

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    Joel Mayer

    In addition to campaign refreshes, we have also identified that campaign creation is also negatively impacted by the current DNS failure.  We recommend users avoid trying to create or refresh campaigns until this has been resolved.

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    Joel Mayer

    Updated the original post to include a link to affected instances.

    While the DialSource team immediately used the workaround steps outlined by Salesforce and has implemented additional measures, both campaign creation and campaign refresh functionalities are still impacted at this time.

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    Joel Mayer

    Our team has been monitoring the issue.  Our most recent review shows that intermitent login issues have subsided and the DNS resolution is stable.

    As a result, Automatic Campaign Refreshes have been enabled. Manual refreshes are also working.

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