Good afternoon, Denali for Salesforce users. It's been a while since we released a new package version, but this one is definitely worth the wait. It brings two much-anticipated features: Snooze Callbacks and Grant Account Login Access.
Note: These packages were originally released as 12.18e and 12.23s. These packages contained logging issues that were patched in the latest versions. The latest versions are referenced in the title above.
Callback Tasks are a great way for users to manage follow-ups with a specific person at a specific time, but when the time rolls around it might not be exactly right. With this package, users are now able to snooze their Callbacks for the desired amount of time. This gives them the flexibility to call when they need to without needing to decline the previous task and create a new one.
For more details on Callback Task creation and snoozing, refer to our user guide here: Create a Callback Task
Note: Once the package install is complete, Snooze will also need to be enabled by a member of the DialSource Development team. You can open a ticket with Support or have your Customer Success Manager do so on your behalf.
Grant Account Login Access
Note: this feature is only available in the Enterprise version of the package.
If our Support or Development teams need access to your environment for troubleshooting or configuration, you can now set that up from within Salesforce. Just a few clicks, and we're ready to go.
For more details, check out Salesforce's official Help article for the feature here.
To get the latest package installed, contact your Customer Success Manager today!