Good afternoon, Denali users. This release largely consists of Campaigns-related items. All items in this release affect Salesforce clients only, as the bugs addressed here did not impact our Dynamics CRM clients.
Changes
[CHANGE] The Denali softphone now allows the Dispositions and the Agent Queues Dashboard to load at the same time. Previously, either one or the other could load at a time.
Impacts: end users with the Inbound Queue Dashboard
Fixes
[FIX] Fixed a bug that prevented disposition logic/recycle time not always being respected properly. (650964, 888713)
Impacts: end users with access to Campaigns
[FIX] Fixed a bug that caused toll-free numbers to show as unavailable to dial when in campaigns if campaign calling time was outside time local to UTC-9. (675303, 840976)
Impacts: end users with access to Campaigns
[FIX] Fixed a bug that caused DS Management integration account to still show “Good” even when it was not. (769169)
Impacts: Managers with access to DS Management
[FIX] Fixed a bug in which records with undialable phone numbers would not show up as available to dial in a campaigns where “Include Undialable Numbers” was enabled. (825000, 827256, 827379, 873578, 889328, 891547)
Impacts: end users with access to Campaigns
[FIX] Fixed a bug in which removing a phone field that was previously mapped in a Campaign from the source report caused the backend to still look for that field and throw an error, even if the field was removed from field mapping. This may break other fields as well - but was only observed as an issue with the Phone field. (937345)
Impacts: Managers with access to DS Admin
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