Release Notes for December 2020

Good afternoon, Denali users. This release, which went live the afternoon of Friday December 4, contained one fix and one change. We get something for both Salesforce and Dynamics clients this time, too.  

Salesforce

[FIX] Fixed a bug where the Configuration User status did not correctly update to "Invalid Login" when we received a login error from Salesforce.

Microsoft Dynamics

[CHANGE] Added an option where in Dynamics 365 Unified Interface, the KORE subject line now remains unchanged. To enable this functionality, contact your Customer Success Manager.

Good afternoon, Denali users. We're happy to round out the year with some changes and fixes to improve general usability for all clients, as well as one Microsoft Dynamics-specific fix. 

Changes

[CHANGE] In the Agent List, the "None" value in the Extension column for users who do not use an extension is now displayed in italics to make it more clear that no extension is present. (1065588)

Impacts: Managers with access to DS Management
CRM: Salesforce, Microsoft Dynamics (all versions)

[CHANGE] Changed the label for "Log click-to-dial as Campaign" in Global Settings to "Log click-to-dial as Campaign for separate records" to improve clarity. (931777)

Impacts: Managers with access to DS Management at accounts with the feature enabled
CRM: Salesforce, Microsoft Dynamics (all versions)

[CHANGE] Added a backend health check to improve loading speeds in DS Management, DS Admin, and DS User. (921911, 922178, 922309)

Impacts: all users
CRM: Salesforce, Microsoft Dynamics (all versions)

Fixes

[FIX] Previously, a bug was causing the Outbound Recording Redaction column to be overwritten when an Inbound value is saved. This has been fixed. 

Impacts: Managers with access to DS Admin
CRM: Salesforce, Microsoft Dynamics (all versions)

[FIX] Disposition Fields were not saving correctly in Microsoft Dynamics. This has been fixed. (889396)

Impacts: Managers with access to DS Admin
CRM: Microsoft Dynamics (all versions)