Release Notes for January 5, 2021

Good evening, Denali users. We're excited to start the new year off with a bang! This release brings multiple bugfixes and new functionality to improve usability for both admins and end users.

Fixes

[FIX] Fixed a bug in which sometimes the Dispositions do not appear. (875867, 871409, 950511)

Impacts: All users
CRM: Salesforce, Microsoft Dynamics (all versions)

[FIX] Fixed a bug that caused issues with missed calls logging when a user is not yet connected to the system for the day.

Impacts: Users in organizations with missed call logging enabled
CRM: Salesforce, Microsoft Dynamics (all versions)

[FIX] Fixed a bug in which InstaQueue items were not correctly removed from the queue after a user selects "no" when receiving the "You just called this number, would you like to call again?" message.

Impacts: All users
CRM: Salesforce, Microsoft Dynamics (all versions)

[FIX] Fixed a bug with callbacks for inbound and improved some error messaging in which trying to create a callback task for an unlinked record (inbound scenario) will ask the user to first link the call to create a callback task. (949202)

Impacts: Users who use callback tasks
CRM: Salesforce, Microsoft Dynamics (Unified Interface Only)

Changes

[CHANGE] Added a new Refresh All button in the Campaign Manager. (710770)

Impacts: Managers with access to DS Admin
CRM: Salesforce

[CHANGE] Added a new feature to allow Agent Regional ID settings to be respected for Click to Dial in Campaigns regardless of the Campaign Regional ID setting. (931777)
UPDATE: Due to an internal miscommunication, this feature was originally listed as appearing in Global Settings. It is enabled at the account level and does not appear in Global Settings.

Note: To have this feature enabled, contact your Customer Success Manager.

Impacts: Users with access to Regional ID functionality who click to dial on Campaigns
CRM: Salesforce, Microsoft Dynamics (all versions)

[CHANGE] Added an additional backend verification process to the bug report process to prevent bug reports from accidentally being submitted multiple times. Users should not notice a difference in function or performance.

Impacts: All users
CRM: Salesforce, Microsoft Dynamics (all versions)