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  2. System Management

System Management

Admin Guides and Implementation

DS Management

  • DS Management Overview
  • User Facing API
  • Queues Dashboard
  • Denali Caller ID and Return Number Guide
  • Settings
  • Global Settings
See all 14 articles

DS Admin

  • Add a New Campaign
  • Configuring Disposition Fields
  • DS Admin Overview
  • Campaign Schedules
  • Campaigns Overview
  • Denali Regional ID Guide
See all 12 articles

Salesforce

  • Set Denali Callbacks from Tasks
  • Salesforce Updates Involving URL Changes Require Additional Configuration
  • Softphone Layouts
  • Permission Sets
  • Custom Inbound Logging
  • Leads, Contacts, Accounts, Opportunities and Custom Objects Page Layouts
See all 25 articles

Dynamics

  • Using Denali for Dynamics with KORE
  • Denali for Dynamics New User Guide
  • Denali for Dynamics Admin Guide

Implementation Guides

  • Implementation || CTI User List
  • Implementation || Project Resources Required
  • Implementation || Kickoff Meeting
  • Dispositions and Campaigns Worksheet Guide
  • Dispositions and Campaigns

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