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  2. Something Isn't Working

Something Isn't Working

Inbound Calls

  • Unable to receive inbound calls while connected to the dialer

UI

  • DS User, DS Management, DS Admin tabs show an error or don't respond
  • How to clear cache, cookies, web app data in Chrome
  • Softphone Blank or Displaying "Sad Chrome Face"
  • DialSource Denali Control Panel is Not Working / Displaying Properly

Making a call

  • Calls with a spoofed caller ID are poor quality or fail completely
  • My Caller ID is Displaying Incorrectly
  • DialSource unable to call record on the Call List / Campaign
  • Why am I being served a record that I’ve already dispositioned out of my Call List/Campaign
  • Trouble Connecting Denali to Leg A (Agent Session)

After a call

  • Call is linking to another record
  • Call Logging and Retry Worker Guide
  • Disposition unable to update fields on record
  • Unable to disposition the call

Admin, Reports and Dashboards

  • Recordings Troubleshooting Guide
  • Session Time Not Logging
  • Unable to find report during Call List/Campaign creation
  • DialSource Dashboard Refresh

Campaigns and Call Lists

  • Campaign doesn't match the number of records in the source report
  • Unable to dial the Call List/Campaign
  • Unable to create Campaign
  • Call Lists / Campaigns Not Refreshing

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