Something Isn't Working

Inbound Calls

• Unable to receive inbound calls while connected to the dialer

UI

• DS User, DS Management, DS Admin tabs show an error or don't respond
• How to clear cache, cookies, web app data in Chrome
• Softphone Blank or Displaying "Sad Chrome Face"
• DialSource Denali Control Panel is Not Working / Displaying Properly

Making a call

• Calls with a spoofed caller ID are poor quality or fail completely
• My Caller ID is Displaying Incorrectly
• DialSource unable to call record on the Call List / Campaign
• Why am I being served a record that I’ve already dispositioned out of my Call List/Campaign
• Trouble Connecting Denali to Leg A (Agent Session)

After a call

• Call is linking to another record
• Call Logging and Retry Worker Guide
• Disposition unable to update fields on record
• Unable to disposition the call

Admin, Reports and Dashboards

• Recordings Troubleshooting Guide
• Session Time Not Logging
• Unable to find report during Call List/Campaign creation
• DialSource Dashboard Refresh

Campaigns and Call Lists

• Campaign doesn't match the number of records in the source report
• Unable to dial the Call List/Campaign
• Unable to create Campaign
• Call Lists / Campaigns Not Refreshing