Using Denali
Getting Started
Making a Call
- Calling Campaign Records that contain Many Numbers
- How to Make a Call
- Queues
- Campaigns
- Dial Pad Guide
- Add Call via Click to Dial
Call Controls
Inbound Calls
- Queue Position Dashboard
- Inbound Call Handling
- Enabling Browser Notifications in Chrome
- Inbound Agent Prioritization in Agent Groups
- Missed Calls
- Call Forwarding