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  2. Using Denali

Using Denali

Getting Started

  • Starting an Agent Session using the Dial-In Method
  • Interface Components
  • User Settings
  • Report an Issue

Making a Call

  • Calling Campaign Records that contain Many Numbers
  • How to Make a Call
  • Queues
  • Campaigns
  • Dial Pad Guide
  • Add Call via Click to Dial
See all 8 articles

Call Controls

  • Call Controls
  • Conferencing and Transferring
  • Create a Task
  • Take Notes

Inbound Calls

  • Queue Position Dashboard
  • Inbound Call Handling
  • Enabling Browser Notifications in Chrome
  • Inbound Agent Prioritization in Agent Groups
  • Missed Calls
  • Call Forwarding
See all 10 articles

Greetings and Voicemails

  • User Recording Management
  • Voicemail Drop-in

Reports and Dashboards

  • DialSource Dashboards

After a call

  • Dispositions
  • Create a Callback Task
  • Linking Calls
  • Double Linking Guide
  • Logging Disposition Fields
  • Locating the Call Recording

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