Using Denali

Getting Started

• Interface Components
• User Settings
• Report an Issue

Making a Call

• How to Make a Call
• Queues
• Campaigns
• Dial Pad Guide
• Add Call via Click to Dial
• Connecting with a Cell Phone - Best Practices

See all 7 articles

Call Controls

• Call Controls
• Conferencing and Transferring
• Create a Task
• Take Notes

Inbound Calls

• Inbound Call Handling
• Enabling Browser Notifications in Chrome
• Inbound Agent Prioritization in Agent Groups
• Missed Calls
• Call Forwarding
• Call Waiting Guide

See all 7 articles

Greetings and Voicemails

• User Recording Management
• Voicemail Drop-in

Reports and Dashboards

• DialSource Dashboards

After a call

• Dispositions
• Create a Callback Task
• Linking Calls
• Double Linking Guide
• Logging Disposition Fields
• Locating the Call Recording