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Blake Cohen

  • Total activity 297
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Activity overview

Latest activity by Blake Cohen
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    Blake Cohen created an article,

    Release Notes for September 23, 2020

    [FIX] Custom idle timers were causing user idle times to be reset on a direct dial when this should not have been the case. (788106, 808869, 786083) [FIX] Custom delete recording functionality was ...

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    Blake Cohen created an article,

    Release Notes for September 2, 2020

    [FIX] Disposition Fields: Dispositions with Account fields were returning an error when attempting to use that Disposition with a Contact. (834832)

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    Blake Cohen created an article,

    Denali Maintenance Announcement July 21, 2020

    Good afternoon, Denali users. Tonight at 9pm Pacific Time, we will be performing maintenance on the Campaign system. During the maintenance, Campaigns and Campaign refresh will be unavailable. Othe...

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    Blake Cohen created an article,

    Denali Telephony Announcement July 21, 2020

    Good morning, Denali users. Our telecom team has identified an issue with a vendor our system relies upon that is causing packet loss on inbound calls. This can cause degraded audio quality (such a...

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    Blake Cohen created an article,

    Network Service Advisory July 17, 2020

    Good afternoon, Denali users.  A network issue affecting Cloudflare has just been reported, affecting internet traffic in many locations. While as of writing no issues in our data centers have been...

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    Blake Cohen commented,

    Issue is confirmed resolved and Root Cause Analysis has been added.

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    Blake Cohen created an article,

    Denali Recordings Announcement July 10, 2020

    Good morning, Denali users. Earlier this morning, an issue was identified with a third-party service involved in our recording uploading process. This is causing a delay in recordings being uploade...

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    Blake Cohen created an article,

    Denali Maintenance Announcement July 9, 2020

    Good afternoon, Denali users. Tonight at 10pm Pacific Time, we will be performing system maintenance. The window is projected to take approximately 15 minutes.  All users within the United States, ...

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    Blake Cohen created an article,

    Telephony Service Advisory 6/15/20

    Good afternoon, Denali users. There appears to be an issue in national wireless networks that is causing users on mobile devices to be unable to receive calls, rendering them unable to connect to t...

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    Blake Cohen created an article,

    Salesforce Updates Involving URL Changes Require Additional Configuration

    The following applies to Salesforce clients on the DialSource Denali Enterprise package. Clients on Microsoft Dynamics CRM or the DialSource Denali Standard package are not impacted. If you are uns...