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Blake Cohen

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Activity overview

Latest activity by Blake Cohen
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    Blake Cohen created an article,

    Denali for Salesforce Service Announcement November 18, 2020

    Good morning, Denali for Salesforce users. Our developers have identified a communication issue between our system and Salesforce. This can affect users in a variety of ways, including the followin...

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    Blake Cohen created an article,

    Release Notes for November 9, 2020

    Good afternoon, Denali users. This release largely consists of Campaigns-related items. All items in this release affect Salesforce clients only, as the bugs addressed here did not impact our Dynam...

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    Blake Cohen created an article,

    Denali Maintenance Announcement October 13, 2020

    Good afternoon, Denali users. Tonight at 9pm Pacific Time, we will be performing system maintenance. The maintenance is scheduled to last approximately 15 minutes. During this window, the system wi...

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    Blake Cohen created an article,

    Denali for Salesforce Package Release Notes: 12.20e and 12.24s

    Good afternoon, Denali for Salesforce users. It's been a while since we released a new package version, but this one is definitely worth the wait. It brings two much-anticipated features: Snooze Ca...

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    Blake Cohen created an article,

    Release Notes for October 12, 2020

    Good morning and happy Monday, DialSource family! We've got a release with several items to kick off your week. Check the sections below - some of these affect both Salesforce and Microsoft Dynamic...

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    Blake Cohen created an article,

    Release Notes for September 23, 2020

    [FIX] Custom idle timers were causing user idle times to be reset on a direct dial when this should not have been the case. (788106, 808869, 786083) [FIX] Custom delete recording functionality was ...

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    Blake Cohen created an article,

    Release Notes for September 2, 2020

    [FIX] Disposition Fields: Dispositions with Account fields were returning an error when attempting to use that Disposition with a Contact. (834832)

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    Blake Cohen created an article,

    Denali Maintenance Announcement July 21, 2020

    Good afternoon, Denali users. Tonight at 9pm Pacific Time, we will be performing maintenance on the Campaign system. During the maintenance, Campaigns and Campaign refresh will be unavailable. Othe...

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    Blake Cohen created an article,

    Denali Telephony Announcement July 21, 2020

    Good morning, Denali users. Our telecom team has identified an issue with a vendor our system relies upon that is causing packet loss on inbound calls. This can cause degraded audio quality (such a...

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    Blake Cohen created an article,

    Network Service Advisory July 17, 2020

    Good afternoon, Denali users.  A network issue affecting Cloudflare has just been reported, affecting internet traffic in many locations. While as of writing no issues in our data centers have been...