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Blake Cohen

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Activity overview

Latest activity by Blake Cohen
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    Blake Cohen created an article,

    Denali Maintenance Announcement March 2, 2021

    Good afternoon, Denali users. This evening at 5pm Pacific Time, our development team will be performing database maintenance on our Campaigns infrastructure. The maintenance window is estimated to ...

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    Blake Cohen created an article,

    Denali Service Announcement February 17, 2021

    Good morning, Denali users. Our development team has identified an issue that is preventing users from connecting to the system. Some outbound calls may also have issues connecting. All hands are o...

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    Blake Cohen created an article,

    Denali Maintenance Announcement February 1, 2021

    Good afternoon, Denali users. This evening at 5pm Pacific Time, our development team will be performing system maintenance. The maintenance is estimated to last approximately 15 minutes. No client ...

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    Blake Cohen created an article,

    Release Notes for January 29, 2021

    Good morning, Denali users. This weekend's release brings several much-anticipated bugfixes and performance improvements for the Denali softphone. Several of these changes and bugfixes relate to Ca...

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    Blake Cohen created an article,

    Denali for Salesforce Package Update: 12.31s and 12.27e

    Good afternoon, Denali for Salesforce users. We're starting off the week with a new package that brings a new function and adds parity for another. 12.31s [CHANGE] Adds a feature flag in Salesforce...

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    Blake Cohen created an article,

    Release Notes for January 5, 2021

    Good evening, Denali users. We're excited to start the new year off with a bang! This release brings multiple bugfixes and new functionality to improve usability for both admins and end users. Fixe...

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    Blake Cohen created an article,

    Release Notes for December 2020

    Good afternoon, Denali users. This release, which went live the afternoon of Friday December 4, contained one fix and one change. We get something for both Salesforce and Dynamics clients this time...

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    Blake Cohen created an article,

    Denali for Salesforce Service Announcement November 18, 2020

    Good morning, Denali for Salesforce users. Our developers have identified a communication issue between our system and Salesforce. This can affect users in a variety of ways, including the followin...

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    Blake Cohen created an article,

    Release Notes for November 2020

    Good afternoon, Denali users. This release largely consists of Campaigns-related items. All items in this release affect Salesforce clients only, as the bugs addressed here did not impact our Dynam...

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    Blake Cohen created an article,

    Denali Maintenance Announcement October 13, 2020

    Good afternoon, Denali users. Tonight at 9pm Pacific Time, we will be performing system maintenance. The maintenance is scheduled to last approximately 15 minutes. During this window, the system wi...