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Blake Cohen

  • Total activity 266
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Activity overview

Latest activity by Blake Cohen
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    Blake Cohen created an article,

    Denali Maintenance Announcement January 21, 2020

    Good morning, Denali users. Tonight at 9pm Pacific Time, we will be performing system maintenance. The window is scheduled to last approximately 30 minutes. During the window, Denali 1.0 will be co...

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    Blake Cohen created an article,

    Denali Maintenance Announcement 1/7/20

    Good afternoon, Denali users. Tonight at 9pm Pacific Time, we will be performing system maintenance. The maintenance is projected to last approximately 30 minutes. The system will remain fully avai...

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    Blake Cohen created an article,

    DS Management Overview

    The DS Management tab is where account-wide Denali settings are configured. There are several sections here, all of which contain a lot of powerful tools. Agent List: shows a list of all agents...

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    Blake Cohen created an article,

    DS Admin Overview

    The DS Admin tab contains several features that are involved in the day to day administration of Denali, as well as account-level security and compliance settings. Account Recording Management:...

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    Blake Cohen created an article,

    Salesforce Report Export Issue - Denali Campaigns Impacted

    Good morning, Denali for Salesforce users. Recently, there has been an uptick in reports of Campaigns failing to refresh correctly and showing the "bad report" error message in the Campaign Manager...

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    Blake Cohen created an article,

    Denali Service Announcement 12/13/19

    Update 4:25 PM Pacific: The engineers are still investigating. At this time we believe that an automated process inside one of our infrastructure components caused a restart that momentarily blocke...

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    Blake Cohen created an article,

    Denali Service Announcement 12/3/19

    Good morning, Denali users. The development team is detecting an elevated rate of users not being able to accept an inbound offer. Calls are not lost and are delivered to the next agent in the queu...

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    Blake Cohen created an article,

    Denali Maintenance Announcement 12/2/19

    Good morning, Denali users. Tonight at 9pm Pacific Time, we will be performing system maintenance. The window is projected to last approximately 15 minutes. The system will be completely offline du...

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    Blake Cohen created an article,

    Denali Maintenance Announcement 11/28/19

    Good afternoon, Denali users. Tomorrow night (Thursday November 28) at 9pm Pacific Time, we will be performing system maintenance. The window is projected to last approximately 15 minutes. The syst...

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    Blake Cohen created an article,

    Denali Service Announcement 4/26/19

    Good morning, Denali users: The development team has identified an issue that can cause the user interface to lag and buttons to be unresponsive or experience a delayed response when pressed. The t...