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Implementation

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Latest activity by Implementation
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    Implementation created an article,

    Set Denali Callbacks from Tasks

    In DialSource Denali, Agents have the ability to set Callback Tasks directly from the soft phone while on a call or in wrap-up state (call hung up but not yet Dispositioned) with a prospect. But w...

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    Implementation created an article,

    Implementation || CTI User List

    The CTI User List is a critical document used to kickoff the implementation and used for DS Denali setup, configuration, and ongoing support. The CTI User List will be used to set up the initial D...

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    Implementation created an article,

    Implementation || Project Resources Required

    It is important to ensure the right resources are available throughout the various implementation phases. Please review the resources required and be prepared to provide names and contact informati...

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    Implementation created an article,

    Implementation || Kickoff Meeting

    Welcome to the start of your DialSource Implementation!  Our Professional Services experts look forward to partnering with you and your team on a successful implementation. The Kickoff Meeting serv...