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DialSource Engineering

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Latest activity by DialSource Engineering
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    DialSource Engineering created an article,

    Release Notes for February 20, 2020

    [New] Limit campaigns to reports that have less than 500,000 records. This limit is set intentionally high and will be lowered in the future to fit within Salesforce report size limits. Best pract...

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    DialSource Engineering created an article,

    Denali Maintenance Announcement 2020-02-18

    Tonight at 9 pm Pacific Time, we will be performing system maintenance on our US voice servers. The maintenance window is expected to last approximately 5 minutes. During the window, active calls o...

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    DialSource Engineering created an article,

    Denali Release Notes for January 20, 2020

    [New] Inbound Queue Dashboard filters and search parameters are now unique URLs, so they are remembered when the page is refreshed, loaded from a bookmark, or opened via a link. [Fix] A sequence o...

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    DialSource Engineering created an article,

    Denali Service Announcement for January 20, 2020

    10:05 AM Pacific: DialSource engineering has identified the issue and is fixing it now. A customer added a new phone number and accidentally configured it to ring several thousand agents at a time....

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    DialSource Engineering created an article,

    Release Notes for January 18, 2020

    [New] Better display for notices, errors, and acknowledgements in the soft phone. Messages are now color-coded and remain on the screen or fade away depending on the importance and timeliness of t...

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    DialSource Engineering created an article,

    Analysis of January 10, 2020 voicemail redelivery incident

    On January 8, we discovered that we had failed to deliver multiple voicemail messages from the prior few weeks. We resent these messages on January 10. Here's what happened, and why it won't happen...

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    DialSource Engineering created an article,

    Denali Service Announcement January 9, 2020

    10:47am Pacific: We have recovered all services and are investigating the cause of the degradation. 10:35am Pacific: DialSource's administration and manager interfaces are experiencing degraded per...

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    DialSource Engineering created an article,

    Denali Service Advisory for January 8, 2020

    9:54 AM Pacific: Our engineers have identified the cause of the performance issue. An update to the communications channel between the DialSource servers and the Denali soft phone required us to se...

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    DialSource Engineering created an article,

    Denali Service Announcement December 28, 2019

    8:57 pm Pacific: Here is a timeline of what occurred. At 10:05 am Pacific today, we began seeing an elevated error rate. The errors were intermittent and well within our service level objectives. A...

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    DialSource Engineering created an article,

    Denali 4.15.3 Release notes

    [New] Automatic reconnection when the soft phone connection to the Denali servers encounters an error and disconnects. (381796) [Fix] When one call is placed on hold to answer a second call, the c...