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DialSource Product

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Latest activity by DialSource Product
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    DialSource Product created an article,

    Denali Service Announcement July 7, 2020

    Good afternoon, Denali users. An issue has been identified that is causing UI issues such as slowness, buttons not responding, as well as management tab issues and inbound call queuing. The develop...

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    DialSource Product created an article,

    Release Notes for June 19th, 2020

    [FIX] Group Ring was not working working as expected. All groups (Primary as well as Failover groups) would ring at the same time. This has been fixed. Group Ring will now ring only the Primary gr...

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    DialSource Product created an article,

    Release Notes for June 17th, 2020

    [Change] [Salesforce] Add Campaign modal - report search updated to actively search for the report after first three (3) letters of a report name is entered.  [Change] [Salesforce] Campaign Create ...

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    DialSource Product created an article,

    Release Notes for May 12th, 2020

    [Fixed] Recordings were unable to be retrieved occasionally which was affecting playback

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    DialSource Product created an article,

    Release Notes for May 7, 2020

    [Fix] [Salesforce] Individual campaign refresh intervals can now be set (622904) [Fix] Multiple click attempts to connect inbound ready will prevent the agent leg from being established multiple t...

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    DialSource Product created an article,

    Release Notes for April 30th, 2020

    [Change] [Salesforce] The previous campaign engine is being deprecated tonight @8pm (PST) for users of the Salesforce CRM. For Managers this means the old campaign page will no longer be available...

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    DialSource Product created an article,

    Release Notes for April 24th, 2020

    [Fix] [Salesforce] When Callbacks are enabled, Agents could not see their assigned Campaigns in Denali. (522985, 537629,611526)

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    DialSource Product created an article,

    Release Notes for April 22, 2020

    [Fix][Salesforce] Dispositions now default to "all" if a campaign disposition group is not found to avoid the agent getting stuck in wrap-up because of this condition (580567, 580576, 587938) [Fix...

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    DialSource Product created an article,

    Release Notes for April 15th, 2020

    [Fix] Disposition Fields beyond 10 records can now be edited ( 554334 )

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    DialSource Product created an article,

    Add a New Campaign

    To add a new campaign, go to the Add Campaign button in the top right corner. The Add New Campaign modal will display the available configurations. Campaign Settings 1. General  Campaigns are c...