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DialSource Product

  • Total activity 188
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Activity overview

Latest activity by DialSource Product
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    DialSource Product created an article,

    Release Notes for August 11, 2020

    [Change] Campaigns UI: Extra padding around the frame of the campaign and campaign schedules pages was removed.  [FIX] Campaigns: Integers in the "Name" field of a campaign caused it not to refres...

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    DialSource Product created an article,

    Release Notes for August 6th, 2020

    [Change] DS Managment: Agent List- We have added the ability to view and edit the EXT (extension - column added) field that may be associated with the Agent's phone number as entered in the Denali...

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    DialSource Product created an article,

    Release Notes for July 30, 2020

    [New] [Dynamics Unified Interface] When calling on a lead record that has a parent contact record Denali now logs the same activity to the Contact and Lead entity records.  [Change] Inbound Queues...

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    DialSource Product created an article,

    Release Notes for July 29, 2020

    [FIX] Group Ring /Call Termination: Sometimes when an agent that is part of a group ring line went offline (disconnect A-leg) it would cause an active call with another agent on the same group rin...

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    DialSource Product created an article,

    Release Notes for July 21, 2020

    [Change] [Salesforce] Functionality was added to the new campaign engine to allow dialing of up to 10 numbers per campaign record (this is a change from the past which allowed for a primary and a b...

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    DialSource Product created an article,

    Release Notes for July 13th, 2020

    [New] [Salesforce] Inbound Queues are now can now be paused by agents when individual queue idle-timers are utilized - this feature is available by request. https://basecamp.dialsource.com/hc/en-u...

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    DialSource Product created an article,

    Denali Service Announcement July 7, 2020

    Good afternoon, Denali users. An issue has been identified that is causing UI issues such as slowness, buttons not responding, as well as management tab issues and inbound call queuing. The develop...

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    DialSource Product created an article,

    Release Notes for June 19th, 2020

    [FIX] Group Ring was not working working as expected. All groups (Primary as well as Failover groups) would ring at the same time. This has been fixed. Group Ring will now ring only the Primary gr...

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    DialSource Product created an article,

    Calling Campaign Records that contain Many Numbers

    If a record has many phone numbers, agents can call on an alternative number(s) - up to 10 -  for the record using click to dial. This gives agents the ability to decide which phone number (or all ...

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    DialSource Product created an article,

    Release Notes for June 17th, 2020

    [Change] [Salesforce] Add Campaign modal - report search updated to actively search for the report after first three (3) letters of a report name is entered.  [Change] [Salesforce] Campaign Create ...