Avatar

Tanel Harak

  • Total activity 87
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 46

Activity overview

Latest activity by Tanel Harak
  • Avatar

    Tanel Harak created an article,

    DialSource Dashboards

    DialSource’s dashboard and underlying reports help you monitor DialSource Sessions and Actions (Enterprise Package), as well as related Salesforce Objects, Statuses, Stages, and Activities (all Pac...

  • Avatar

    Tanel Harak created an article,

    Inbound Queues

    Note: Inbound Queues allow multiple Inbound DIDs to all use the same set of configurations set at the Queue level rather than needing to assign the configurations individually at the DID level. Mos...

  • Avatar

    Tanel Harak created an article,

    Inbound Agent Groups and Group Ring

    Group Ring was designed for use cases where an inbound call needs to be answered as quickly as possible. By enabling Group Ring, all available Agents in the Agent Group will receive the call at the...

  • Avatar

    Tanel Harak created an article,

    Options for Inbound DIDs

    Click the “Options” button in the Inbound DID section to open the Options menu. Here you can select a Voicemail Recording (plays when the caller reaches voicemail), an Inbound Recording (plays when...

  • Avatar

    Tanel Harak created an article,

    Inbound DIDs

    Note: This section shows all inbound lines associated with your Salesforce org. It will only appear if you’ve been configured for Inbound. This is the main tab of the Inbound DID section. It displa...

  • Avatar

    Tanel Harak created an article,

    Agent Groups

    Agent Groups allow you to create groups of agents to assign Disposition Groups and assign to Inbound Queues (if Inbound functionality is active in your org): New: create a new group; Name: the na...

  • Avatar

    Tanel Harak created an article,

    Inbound Status

    Inbound Status shows all inbound callers who are currently on hold. This section will only appear if your org is configured for Inbound. The screen automatically refreshes every 3 seconds. To pause...

  • Avatar

    Tanel Harak created an article,

    Agent Status

    At the top of the Agent Status screen, you'll see a color coded summary of the current status of all online agents. The full bar represents all agents currently online, with the segments and their ...

  • Avatar

    Tanel Harak created an article,

    Global Settings

    Global Settings allows you to toggle eight different settings that affect your entire org. For clients running an older version of the package, this section was previously labeled Boolean Options. ...

  • Avatar

    Tanel Harak created an article,

    Settings

    The Settings menu allows you to configure account-wide settings. This menu is much larger than the others. Configuration Account The Configuration Account is the account whose settings are used to ...