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Tanel Harak

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Latest activity by Tanel Harak
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    Tanel Harak created an article,

    DS Custom Settings in SFDC

    Some Denali settings an be turned on or off from Setup > Custom Settings > Manage DialSource Denali Settings. Then you can click "Edit" and select or unselect Denali Settings. For the most consist...

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    Tanel Harak created an article,

    Recordings Troubleshooting Guide

    Denali makes use of recordings in three different ways:  Greetings, Recordings of calls, and Voicemails (both prospect and agent drop-in). Unable to Record Greetings  If you are unable to create re...

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    Tanel Harak created an article,

    Call Recording Retention

    By default, Denali call recordings are kept for 30 days, expiring after that.  For security reasons, expired recordings are deleted permanently and cannot be recovered. If your business needs to re...

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    Tanel Harak created an article,

    Best Practices Guide to PTO/Holiday/OOO

    It's a good time to look over some best practices to manage Denali while being out of office, for a holiday season, paid time off, or any other reason an agent might not be at their desk for a peri...

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    Tanel Harak commented,

    System maintenance has been completed.

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    Tanel Harak created an article,

    Campaign doesn't match the number of records in the source report

    The number displayed in the Campaign Manager shows the total number of records in the Campaign. The number in the softphone shows the number of records that are available to dial for the viewing u...

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    Tanel Harak created an article,

    How to clear cache, cookies, web app data in Chrome

    On your computer, open Chrome. At the top right, click More . Click More tools  Clear browsing data. At the top, choose a time range. Select for All time. Make sure to check the three "Cookies and...

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    Tanel Harak created an article,

    Call is linking to another record

    From time to time a situation might occur when the dialer is popped out and a user is not able to link to the currently visible record. If a call is linking to another record, regardless of the rec...

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    Tanel Harak created an article,

    DS User, DS Management, DS Admin tabs show an error or don't respond

    Due to a recent change in Chrome, some users have experienced DS User, DS Management, and DS Admin pages being unresponsive. When a button is clicked, nothing happens. Affected functions can includ...

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    Tanel Harak created an article,

    User Facing API

    Our enterprise customers have requested a programmatic interface in order to manage agent and/or agent group churn. Previously, the only way to manage the addition and removal of agents and agent g...