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Tanel Harak

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Activity overview

Latest activity by Tanel Harak
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    Tanel Harak commented,

    System maintenance has been completed.

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    Tanel Harak created an article,

    Campaign doesn't match the number of records in the source report

    The number displayed in the Campaign Manager shows the total number of records in the Campaign. The number in the softphone shows the number of records that are available to dial for the viewing u...

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    Tanel Harak created an article,

    How to clear cache, cookies, web app data in Chrome

    On your computer, open Chrome. At the top right, click More . Click More tools  Clear browsing data. At the top, choose a time range. Select for All time. Next to "Cookies and other site data" and...

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    Tanel Harak created an article,

    Call is linking to another record

    From time to time a situation might occur when the dialer is popped out and a user is not able to link to the currently visible record. If a call is linking to another record, regardless of the rec...

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    Tanel Harak created an article,

    DS User, DS Management, DS Admin tabs show an error or don't respond

    Due to a recent change in Chrome, some users have experienced DS User, DS Management, and DS Admin pages being unresponsive. Affected functions can include creating and listening to recordings, add...

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    Tanel Harak created an article,

    Admin Group (Filter Campaign View by User Access)

    This feature needs to be enabled on the back end for your account by a member of the Dialsource Support or Implementation teams. It allows you to designate one of your Agent Groups as an Admin grou...

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    Tanel Harak created an article,

    User Facing API

    Our enterprise customers have requested a programmatic interface in order to manage agent and/or agent group churn. Previously, the only way to manage the addition and removal of agents and agent g...

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    Tanel Harak created an article,

    DialSource Dashboards

    DialSource’s dashboard and underlying reports help you monitor DialSource Sessions and Actions (Enterprise Package), as well as related Salesforce Objects, Statuses, Stages, and Activities (all Pac...

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    Tanel Harak created an article,

    Ringtones For Inbound

    Many of our customers upvoted a feature related to in-ear ringing, providing feedback on how the current in-ear ringtone for Call Waiting and agent experience could be improved. For the first itera...

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    Tanel Harak created an article,

    Call Forwarding

    Call Forwarding is perfect for agents who are on the go! We have added Call Forwarding to Denali 2.0 to enable your agents to answer calls from prospects when they are away from their desk.  Some o...