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Tanel Harak

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Recent activity by Tanel Harak Sort by recent activity Recent activity Votes
  • DS User, DS Management, DS Admin tabs show an error or don't respond

    Due to a recent change in Chrome, some users have experienced DS User, DS Management, and DS Admin pages being unresponsive. Affected functions can include creating and listening to recordings, add...

  • User Recording Management

    User Recording Management is where users can manager their incoming and outgoing voicemail greetings.  It's located in the first subtab of the main DS User tab in you CRM, with the icon that looks ...

  • Creating the Source Report for a Campaign

    Note: A Campaign in Denali (not to be confused with a Salesforce campaign), is built from a Salesforce source report.  The Source Report provides the base data upon which a Denali Campaign is built...

  • Account Recording Management

    All voicemail and call recordings stored within your organization can be reviewed, deleted, and the global flag toggled here. It's located in the first subtab of DS Admin, under the icon that looks...

  • How to clear cache, cookies, web app data in Chrome

    On your computer, open Chrome. At the top right, click More . Click More tools  Clear browsing data. At the top, choose a time range. Select for All time. Next to "Cookies and other site data" and...

  • Call is linking to another record

    From time to time a situation might occur when the dialer is popped out and a user is not able to link to the currently visible record. If a call is linking to another record, regardless of the rec...

  • Voicemail Drop-in

    To leave an automated voicemail (also known as Voicemail Drop-in), you’ll need to create a recording. For instructions on how to create new recordings, see the Recording Management guide. Each user...

  • Agent Groups

    Agent Groups allow you to create groups of agents to assign Disposition Groups and assign to Inbound Queues (if Inbound functionality is active in your org): New: create a new group; Name: the na...

  • Campaign doesn't match the number of records in the source report

    The number displayed in the Campaign Manager shows the total number of records in the Campaign. The number in the softphone shows the number of records that are available to dial for the viewing u...

  • Agent Status

    At the top of the Agent Status screen, you'll see a color coded summary of the current status of all online agents. The full bar represents all agents currently online, with the segments and their ...